Name: Ponzu AI
Address: Hertfordshire, GB
Telephone: +447597867057
Price range: Project-based pricing

What your hotel loses every single week.

Every hotel we talk to has the same invisible leaks. Commission you keep paying. Guests you never hear from again. Reviews that never get asked for. Data scattered across three systems that nobody has time to pull together.

SIG: COMMISSION

The OTA commission you keep paying

A guest books through an OTA. You pay 18 percent. They check out happy. Six months later they book through the OTA again and you pay the 18 percent again. They were your guest. You just never gave them a reason to come back direct.

SIG: SILENT

The pre-arrival window sits empty

Between booking confirmation and arrival, your guest hears nothing. No upgrade offer. No restaurant recommendation. No breakfast upsell. That window is worth money. Right now it is worth nothing.

SIG: INVISIBLE

The review that never gets asked for

Your guest had a great stay. They meant to leave a review. Life got in the way. A competitor with worse rooms is outranking you on Google because they ask every single guest, automatically, at exactly the right moment.

SIG: DISCONNECTED

The data you cannot see

RevPAR in one system. F&B in another. Accounting in a third. Every Monday morning someone is building a spreadsheet to make sense of the week. Decisions made on instinct because the numbers are too hard to pull together.

Your hotel, running properly.

Four systems that work in the background while your team focuses on the people in front of them. Each one built custom around how your operation actually works.

PRE-ARRIVAL

Guest journey from booking to arrival

Welcome message the day they book. Upgrade offer three days before. Directions the night before. Room ready notification on the morning. All automated.

> ponzu guest.prearrive
arrival: 3 days
upsell: early_checkin offered
status: guest_engaged

POST-STAY

Review capture and feedback routing

Happy guests go to your Google review page. Guests with a complaint go to a private feedback form before they reach TripAdvisor. Timed to the hour.

> ponzu review.request
sentiment: positive
action: google_review_sent

RETENTION

Direct booking incentive automation

Every OTA guest gets a post-stay sequence that brings them back direct next time. Over months, the balance shifts. Commission costs fall. Margin recovers.

> ponzu loyalty.check
source: OTA (-18%)
action: direct_offer_queued

DASHBOARD

Performance visibility, built your way

One screen. RevPAR, occupancy, ADR, channel mix, F&B revenue, review score. Updated automatically. No spreadsheets. Waiting for you Monday morning.

> ponzu dashboard
RevPAR: £94 (+3%)
direct_share: 34%

Custom dashboards. Your data. Your way.

Not a template. Not a generic report. A dashboard built around the specific metrics that drive your operation. Connected to the systems you already use, updated automatically, every morning.

The Monday morning spreadsheet

Every week someone exports from three different systems, pastes it into a template, and builds the same report they built last week. It takes two hours. It is always slightly out of date.

RevPAR buried in your PMS

Your PMS has the data. Getting it out in a format you can actually use alongside your F&B numbers and accounting takes longer than it should.

Channel mix you cannot see

What percentage of bookings are direct? What is the real commission cost? Which channels are growing and which are costing you margin? The answers exist. They are just in four different places.

Decisions made three days late

By the time someone has built the report, the week is already over. You need the numbers before you make the decision, not after.

Works with the tools you already use. If it has an API, a CSV export, or sends a report by email, we can almost certainly work with it.

Who this is for.

If you have a PMS, a booking engine, and guests whose email addresses are sitting unused, this is for you.

🏨

Independent hotels and boutique properties

5 to 100 rooms running on good systems but not getting the most out of them. Pre-arrival engagement, review capture, and direct booking growth without adding headcount.

🏘

Small hotel groups

Multiple properties who need consistent guest communication and centralised performance visibility across the estate. One dashboard. All your sites.

🍺

Pubs and inns with rooms

You have never had a pre-arrival system and you are losing direct bookings to OTAs without realising it. We build it around how your venue actually works.

📊

Hospitality consultants

Your clients need better reporting from their PMS and booking systems but do not know where to start. We build the infrastructure. You stay the consultant.

Three steps. Running within days.

No disruption to your operation. Same systems. Same phone number. Same tools. Your guests notice nothing. Your operation notices everything.

PHASE 01

Discovery

Free call. We work out which problems are costing you the most money and start there. No pitch. No proposal before we have listened.

Duration: 1 week

PHASE 02

Build

We build it around your existing setup. Same PMS. Same booking engine. Same accounting software. Your guests notice nothing. Your operation notices everything.

Duration: 2-4 weeks

PHASE 03

It Runs

Guests welcomed before they arrive. Reviews generated after they leave. Direct bookings growing month on month. Reports waiting for you Monday morning. You own it.

Ongoing

Custom solutions for